Returns & Refund

To fully protect your rights and enjoy satisfactory shopping experience, please read the following details for conditional return & refund service.


– If you receive a damaged, defective product, or a wrong product is shipped, please contact SAIZO Customer Support at [email protected] prior to returning issues.

– All products to be returned must be in its original packaging and in salable condition with complete accessories and manuals, otherwise additional fees will be required.

– Return service is available within 30 days from the date of purchase.

– Reverse shipping fee is required.

– All returns are subject to validation and approval at SAIZO’s discretion.

– If you have purchased a SAIZO product from other channels instead of SAIZO official website, please apply for returns on the channel on which the purchase has been made.

– Address of returning: United States of America US California Commerce – 5610 Grace Pl GRS P5Z398X – 90022
(Please contact [email protected] for confirmation before returning.)


As soon as SAIZO receives a returned product and checks that it meets the requirements listed above, a refund will be issued to the original method of payment. Please allow 7 days of refund process.

Contact [email protected] for further assistance.